How can we help your shipment today?

You can track your package by navigating to our Track Package Page and entering your 10 to 14 digit tracking number (e.g., TRX-89234710-US).

Live checkpoints update automatically as your package is scanned at transit hubs, customs facilities, and local delivery vehicles.

A "Customs Hold" indicates that local border control authorities are reviewing the shipment manifest, commercial invoice value, or assessing applicable import duties/taxes.

In most cases, no action is required from the recipient. If additional documentation or duty payment is required, UPEX's customs clearance team will reach out via email or phone.

Yes, address modification is permitted provided the package has not reached the final local delivery vehicle stage.

Registered account holders can initiate an address update from their customer dashboard. Alternatively, contact support with your tracking number and photo ID verification.

You can schedule a pickup online via our rate calculator or by logging into your UPEX Portal account. Pickups requested before 14:00 local time are eligible for same-day dispatch.

Volumetric weight reflects the space a package occupies on an aircraft. It is calculated using the standard IATA formula:

The billable weight is always the greater of actual weight or volumetric weight.

1. Retain all original exterior packaging materials, waybill stickers, and box contents.
2. Take clear photographic evidence of the damage.
3. Submit a formal claim within 14 days of delivery by emailing our support team with your tracking number.