Terms of Service & Carriage Rules

These Terms of Service govern all freight forwarding, parcel express shipping, warehouse storage, customs clearance, and digital tracking services offered by UPEX Logistics.

UPEX provides international and domestic courier services through multimodal transport (air freight, ocean cargo, and ground express fleets).

• Estimated Transit Times: Quoted delivery dates are estimates calculated based on normal operational conditions. Severe weather, customs holds, or force majeure events may alter delivery times without defaulting contract terms.
• Volumetric Billing: Charges are calculated based on the greater of actual gross weight (kg) or dimensional volumetric weight \((L \times W \times H / 5000)\).

The shipper warrants that no package tendered contains hazardous or prohibited goods under IATA, ICAO, or national transport regulations.

International shipments are subject to import customs inspection, duty assessments, and regional taxes.

• Duty Responsibility: Unless explicitly agreed under DDP (Delivered Duty Paid) terms, all import duties, tariffs, and customs clearance fees are the sole responsibility of the recipient.
• Right to Inspect: UPEX and authorized customs officials reserve the right to open and inspect any package without prior notice for safety and regulatory verification.

UPEX’s standard carriage liability for verified loss or physical damage is limited strictly to the lower of declared value or US $100 per shipment, unless additional declared value insurance was purchased at shipment creation.

These Terms of Service are governed by and construed under international commercial carriage laws and maritime trade standards. Any legal disputes arising from transportation contracts shall be submitted to binding arbitration in the registered jurisdiction of UPEX Logistics.