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Privacy Policy & Data Protection

Transparent data governance for global parcel tracking, freight operations, and customer accounts.

Effective Date Jan 15, 2026 • v2.4
1. Overview 2. Data Collection 3. Data Usage 4. Sharing 5. Security 6. Your Rights

Privacy Summary at a Glance

UPEX Logistics prioritizes package confidentiality, recipient privacy, and enterprise-grade data security. We collect only essential shipping metadata, contact details, and location scans required to deliver cargo safely and keep you updated. We do not sell your personal data to third parties.

01

Overview & Data Stewardship

This Privacy Policy describes how UPEX Logistics ("UPEX", "we", "us", or "our") collects, uses, processes, and protects your information when you access our website, utilize our global parcel tracking systems, create customer accounts, or arrange express freight shipments.

By using UPEX services or interacting with our tracking engine, you acknowledge the data practices described in this policy. If you do not agree with any terms herein, please refrain from submitting personal data or booking shipments through our portal.

02

Information We Collect

To perform logistics operations, customs clearance, and live status dispatch, we collect specific categories of data:

Package & Freight Manifests

  • Sender & Recipient Names and Physical Addresses
  • Phone Numbers & Email Addresses for Delivery Alerts
  • Package Dimensions, Weight & Harmonized System (HS) Codes
  • Declared Customs Values & Special Handling Notes

Account & Portal Credentials

  • User Account Names, Email, & Hashed Passwords
  • Company Name & Tax/VAT Identification Numbers
  • Saved Address Book & Default Shipping Preferences
  • Billing History & Invoice Records

Technical telemetry such as IP address, browser type, device identifiers, and timestamp logs are automatically collected during track-and-trace queries for fraud prevention and network security.

03

How We Use Information

We process collected information strictly for operational and legal compliance purposes:

  • Shipment Execution & Tracking: Routing packages through sorting hubs, processing customs manifests, providing real-time tracking checkpoints, and dispatching SMS/Email notifications.
  • Customs & Regulatory Compliance: Filing export declarations, verifying import duties with national revenue authorities, and maintaining required trade compliance audits.
  • Customer Support & Claims: Resolving delivery exceptions, investigating lost package inquiries, and issuing refund or insurance compensation claims.
04

Third-Party Sharing & Logistics Partners

To complete global end-to-end deliveries, UPEX collaborates with verified partner networks including regional last-mile couriers, airline freight operators, marine cargo lines, and border customs officials.

Strict Sharing Principles:

• Data shared with partner carriers is restricted exclusively to recipient name, address, phone number, and package dimensions necessary to complete physical handover.

• We never share or monetize customer data for third-party telemarketing or ad networks.

05

Security & Data Encryption

UPEX maintains physical, electronic, and procedural safeguards in accordance with international cybersecurity protocols (including TLS 1.3 encryption in transit and AES-256 encryption at rest).

TLS 1.3 Transport
Secure socket layer encrypted data streams
AES-256 Storage
Encrypted databases and cloud backups
Access Controls
Role-based administrative authentication
06

Your Privacy Rights & Data Requests

Depending on your jurisdiction (e.g., GDPR, CCPA), you hold legal rights regarding your personal information, including:

Right to Access: Request copies of stored shipping records.
Right to Rectify: Update inaccurate address details.
Right to Erasure: Request account data deletion post-delivery.
Right to Object: Opt-out of non-essential alerts.

Data Protection Office

For data subject requests or privacy questions, contact our legal team:

support@upex.top

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